Managing the Tenant/Customer Experience During COVID-19 Webinar

COVID-19, Soft Skills/Interpersonal, Tenant Experience

April 24, 2020 | By: Jacob Wilder, CAE
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Sponsored by Mayberry Electric. This webinar shared how the Oxford Platform Services team is working to stay ahead of the COVID-19 pandemic with its customer/tenant experience at the forefront of their thinking. The full scope of “customer experience” is an outside-in discussion which includes both the tenant/customer experience as well as the employees’ experience. Topics in this presentation included the discipline of a COVID working group; communicating with tenants and customers: details or not?; showing you care: the employee experience; and ideas to reduce operating costs. Recorded April 23, 2020.