The Customer Experience Punch List- Phil Mobley

Design/Operations, High-Performance Buildings, Leadership

July 15, 2020 | By: Molly Looman
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Creating a positive customer experience begins long before the tenant walks through the door. Phil Mobley, a principal with Koine Communications, explains what he thinks professionals should consider when crafting a customer experience. He talks about what makes the right team for a property and how understanding your building in the foundation of all your customer experience choices.